‹ Sign inRIOMAXRIOMAX

Can’t open or install the app?

Most problems are one of these. If none of them helps, tell your manager or an admin what you see.

The sign-in code

Enter your Rio work email and tap Send code. A 6-digit code arrives by email.

  1. Nothing arrived? Look in Junk or Spam, and search your mail for RIOMAX.
  2. A code lasts 10 minutes. If it has expired, or you typed it wrong five times, tap Resend code (it appears after a minute) and use the newest one.
  3. Check the email address for typos with Use a different email.
  4. Not on the list yet? The sign-in screen lets you ask for access; an admin is emailed.

Install it on your phone

iPhone (Safari)
  1. Open trainingapp.riomax.net in Safari (not Chrome or the Gmail browser).
  2. Tap the Share button at the bottom.
  3. Tap Add to Home Screen, then Add.
  4. Open RIOMAX from the new icon on your home screen.
Android (Chrome)
  1. Open trainingapp.riomax.net in Chrome.
  2. Tap the menu (three dots, top right).
  3. Tap Install app (or Add to Home screen), then Install.
  4. Open RIOMAX from the new icon.

Reminders

  1. In the app, go to Me, then Notifications, and tap Turn on reminders. Allow notifications when the phone asks.
  2. On iPhone, reminders only work from the home-screen icon, not from Safari.
  3. Blocked them by mistake? iPhone: Settings, Notifications, RIOMAX, Allow Notifications. Android: long-press the RIOMAX icon, App info, Notifications, on. Then turn reminders on again under Me, Notifications.
  4. Nothing is sent between 8 pm and 7 am.

The installed app won’t open

Use it in the browser instead: open trainingapp.riomax.net in Safari or Chrome and sign in. Everything works the same there. To start the icon fresh, delete it from the home screen and install it again (your progress is kept).

For IT: a phone security filter blocks it

If a company filter or mobile security app blocks RIOMAX, these need to be allowed: